Menu
Reply
LShackshaft
  • 3
  • 0
  • 0
Joining in
285 Views
Message 1 of 6
Flag for a moderator

What is needed for quickstart?

Hello,

I have just had an engineer visit to install my new faceplate to enable me to have virgin media broadband in my home. 

I'm now unsure whether I still need an engineer visit to set up the router or whether I can do quickstart? I've attached photos of the sockets and faceplate that are now in my living room

118614045_660928857884181_2229341197870669887_n.jpg118702056_961286144358460_6874699947487381839_n.jpg118714525_3348064888608820_5138351992285774931_n.jpg

 

and one photo of the socket that is labelled BT and sits in my cupboard. 

118764017_3262169900503414_2259063704742257740_n.jpg

Is this all I need to do quickstart? Or do I need an engineer visit please? 

0 Kudos
Reply
VM-Jon
  • 880
  • 140
  • 171
Forum Team
Forum Team
282 Views
Message 2 of 6
Flag for a moderator

Re: What is needed for quickstart?

Hi there,

Do you already have an order? How did a tech attend if not? Sorry I am a little confused as to which engineer attended because we would normally complete the order for you.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply
LShackshaft
  • 3
  • 0
  • 0
Joining in
274 Views
Message 3 of 6
Flag for a moderator

Re: What is needed for quickstart?

Yes I placed an order and have signed up for broadband. I thought I'd need an engineer visit and not be able to use quick start so booked this in. But now unsure if this is needed? 

The engineer that visited simply changed the faceplate? 

Thanks for your help

0 Kudos
Reply
VM-Jon
  • 880
  • 140
  • 171
Forum Team
Forum Team
271 Views
Message 4 of 6
Flag for a moderator

Re: What is needed for quickstart?

Hi,

thank you, it takes a little while for images to be approved, I have sent you a private message if you would like a faster response.

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more


0 Kudos
Reply
LShackshaft
  • 3
  • 0
  • 0
Joining in
226 Views
Message 5 of 6
Flag for a moderator

Re: What is needed for quickstart?

Apologies, I had not realised that photos required approval! I think they have now been approved? 

So you can see what I have available in my living room in the top three photos, and the BT openreach socket in the bottom photo sits in my hallway cupboard. 

0 Kudos
Reply
Zak_M
  • 3.47K
  • 218
  • 343
Forum Team
Forum Team
165 Views
Message 6 of 6
Flag for a moderator

Re: What is needed for quickstart?

Good Morning @LSackshaft. 

 

I am unsure if John has responded to you yet but I thought I would try and give you a little context if he hasn't. 

 

When you join us here at Vrigin Media, we use our own fiber cables known as DOCSIS. 

 

The sockets that you currently have are not compatible with Virgin Media and there for you would need an engineer to install the socket.  

 

Kind regards 

Zak_M

0 Kudos
Reply