Menu
Reply
Spacehopper07
  • 12
  • 0
  • 0
Joining in
338 Views
Message 1 of 15
Flag for a moderator

What ever happened to Customer Services

Good evening,

Been on the chat, telephone and now cut off for over 2 hours and nowhere near to finding a solution.

Can anyone help?

My son was due to move University digs yesterday and we had pre-arranged a move with Virginmedia for connection on 3rd July 2021.  The landlord said the property wasn’t ready as it was being refurbished and has put him in a temporary property until the refurbishment is complete.  I need Virgin to connect his broadband to this temporary property and then move it to the refurbished property when ready.  There is Virgin at both addresses and he has taken his Virgin Hub 3.0 with him and connected it to the cabling at the temporary property.  How do I get this actioned?  I am nowhere near to resolving this after a frustrating 2 hours!

 

0 Kudos
Reply
Spacehopper07
  • 12
  • 0
  • 0
Joining in
312 Views
Message 2 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Finally seems to have been resolved after dealing with Virgin for 3 hours and 10 minutes!

0 Kudos
Reply
jbrennand
  • 23.86K
  • 2.53K
  • 4.33K
Very Insightful Person
Very Insightful Person
304 Views
Message 3 of 15
Flag for a moderator

Re: What ever happened to Customer Services

A quick result by VM CS standards then 🙂

Glad its sorted.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
Steven_L
  • 5.28K
  • 371
  • 537
Forum Team
Forum Team
235 Views
Message 4 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Hey @Spacehopper07,

 

Thanks for taking the time to post in our forums and I'm sorry that you have had such a poor experience in trying to get this sorted for your son but I'm glad that you have finally get this sorted.

 

Please let us know if you have any further issues.

 

Regards,

Steven_L

0 Kudos
Reply
Spacehopper07
  • 12
  • 0
  • 0
Joining in
201 Views
Message 5 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Thought it was too good to be true!

Due to be connected today, but Virgin can't connect for some unknown reason.  Can't access my account as account number is still showing account number from old address and states I am no longer with Virgin!

Could this is the reason for not being able to connect, because my account isn't active or not assigned to the correct address?

From a very frustrated customer.

0 Kudos
Reply
Sofia_B
  • 542
  • 21
  • 56
Forum Team
Forum Team
199 Views
Message 6 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Hi @Spacehopper07

 

I'm so sorry to hear this, I appreciate how frustrating this must be and we apologise for any inconvenience caused. I'm going to send you a PM so we can have a look into this for you. 

 

Please look out for a notification in the purple envelope 🙂 

 

Thanks,

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Sofia_B
  • 542
  • 21
  • 56
Forum Team
Forum Team
162 Views
Message 7 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Thanks so much for chatting with me over PM @Spacehopper07

 

So glad we were able to get the matter resolved for you. 

 

If you have any further issues please just pop another post on this thread and we'll happily assist. 🙂

 

Thanks, 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Spacehopper07
  • 12
  • 0
  • 0
Joining in
125 Views
Message 8 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Still waiting for VirginMedia to transfer my account to the new account (been over two weeks), but still showing old account for old address.  😩😩😡

 

0 Kudos
Reply
jpeg1
  • 4.77K
  • 262
  • 769
Superstar
105 Views
Message 9 of 15
Flag for a moderator

Re: What ever happened to Customer Services

The account is tied to the address,  so the old one will be closed and a new one opened for the new address. 

0 Kudos
Reply
Spacehopper07
  • 12
  • 0
  • 0
Joining in
93 Views
Message 10 of 15
Flag for a moderator

Re: What ever happened to Customer Services

Hello jpeg1,

I know it is tied to the address, but this still hasn’t been transferred over since 3rd July.  Does it normally take this long?

0 Kudos
Reply