Been on the chat, telephone and now cut off for over 2 hours and nowhere near to finding a solution.
Can anyone help?
My son was due to move University digs yesterday and we had pre-arranged a move with Virginmedia for connection on 3rd July 2021. The landlord said the property wasn’t ready as it was being refurbished and has put him in a temporary property until the refurbishment is complete. I need Virgin to connect his broadband to this temporary property and then move it to the refurbished property when ready. There is Virgin at both addresses and he has taken his Virgin Hub 3.0 with him and connected it to the cabling at the temporary property. How do I get this actioned? I am nowhere near to resolving this after a frustrating 2 hours!
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Due to be connected today, but Virgin can't connect for some unknown reason. Can't access my account as account number is still showing account number from old address and states I am no longer with Virgin!
Could this is the reason for not being able to connect, because my account isn't active or not assigned to the correct address?