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What do VM send when moving house?

Joining in

Hi all,

I’ve just moved house, taking my VM account with me (broadband only)

Despite taking my old unit with us/self installation, I’ve had something delivered to me as well. Unfortunately I can’t get access to my post box at the moment as the key for the box has been lost.

Does anyone know what they could have sent me, and if it’s required alongside the old router? I don’t want to start the setup if I need something that’s in this package, but it leaves me without broadband!


Forum Team
Forum Team

Hey omkar0652, 

Welcome to the community and thanks for taking the time to post here on the forums.

Do you have a phone line with us that you are taking with you? I'm asking this as it could be the adaptor that would enable you to connect your phone line to your router rather than the traditional wall socket. This could be what has been sent, if you're using your existing equipment.

Kind Regards,


Alessandro Volta

@Steven_L. The answer to your question is in the OP's first line. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.