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Welcome kit not arrived

tushartyagi90
Joining in

I ordered Virgin media broadband kit and received an email confirming my order and pre-contract documents. My chosen delivery date has passed but I have not received any kit nor any email about tracking number.

Is this normal with Virgin media??

2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

Hi tushartyagi90 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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VM-Jon
Problem sorter

Hi @tushartyagi90 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more