Welcome email

[new-user-98]

Hi, I signed up for the broadband service on 19th but I haven't received the welcome email or any other details to track the order. Is there a way to expedite the process and get the kit asap?

[VM-Jon]

Hi @new-user-98 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[new-user-98]

Replied

[new-user-98]

@VM-Jon sent the requested info, also is there any way I can get the self install kit by tomorrow or Sunday?

[VM-Jon]

Thank you for your patience i have now responded by private message.

[Tom_W1]

Hi @new-user-98 thanks for your post here in the Community although I'm sorry to hear of your concerns raised.

@VM-Jon has advised they're sending you a PM on this matter but if you haven't received anything by now, please don't hesitate to let me know.

Many thanks

[new-user-98]

Yes, it's been resolved. I got my connection activated yesterday. Thank you.

[Natalie_L]

Hi new-user-98, 

Thank you for your reply and letting us know this has now been resolved. 

Please do get in touch if we can assist in the future.