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Gbro12
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Welcome Email not received

Hello, I placed an order on 28/12 and have my order number. But I did not receive a welcome email so I have no account number? Can you send me my account email please? Also I need to change the start date of my contract, but cant do this without my account details. I have been on live chat for 2.5 hrs today and this has not been resolved.

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Christy_D
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Re: Welcome Email not received

Hi there

I can take a look into this for you

I will pop you a private message to take some details

Thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Paulg95
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Re: Welcome Email not received

Hi I have the same problem could you help me 

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Christy_D
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Re: Welcome Email not received

Hi @Paulg95 

Can you private message me your full address and name please and I’ll have a look for you.

Many thanks

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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Christy_D
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Re: Welcome Email not received

*Update*

I have noticed that @VM-Jon has replied to your other post and private message you. I will leave this query in his safe hands.

Thank you

Christy


Here to help! I'm a technician helping out whilst working from home. Find out more


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csefton
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Re: Welcome Email not received

i have the same problem. Can someone help me please? 

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csefton
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Re: Welcome Email not received

I have the same problem. Can someone help me please?

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Robert_P
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Re: Welcome Email not received

Hello csefton

 

Thanks for taking the time to contact us regarding your account and the welcome email, we appreciate you raising this via the forums and welcome to the community.

 

Can you confirm if the services have been fully installed? 

 

Rob

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csefton
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Re: Welcome Email not received

Hi Rob

So I set everything up with sarah over the phone weeks ago after having to close my old account after it being in an ex partners name. I gave her all my bank details and have had my internet working for the last month with a new set of equipment and Under my name but I got a text today to say I’m being cut off if I don’t pay and my direct debit hasn’t been sent. I have no account number as I didn’t get a welcome email? So I have no way of logging in to get it paid. It’s very frustrating that this has happened to me through no fault of my own. 

I spoke to someone over chat and they have arranged for a new one to be sent but it could take 24 hours and I just hope I’m not cut off in that time. 
Can you check to see if it’s been definitely done at all? 

Thank you 

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Robert_P
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Re: Welcome Email not received

I'm going to send you a Private message to get some more details from you to look into this further for you csefton.

 

Looking forward to hearing back from you.

 

Rob

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