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Abnormalik
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Weird wall box

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We just moved into a new place, the former owners told us they were with Virgin, so anticipating to find a... ‘normal’ wall box, I signed up to Virgin and we are now waiting for the self installation kit.

when I looked at the boxes though, they seem different from the ones on the install pdf (see pictures) with one phone (?) cable coming from the Virgin box and one cable (split in two) coming from the Telewest Broadband. Is this actually common or do we need an engineer?

 

thanks everyone:)

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Tudor
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Re: Weird wall box

Probably not. Remove the cable from the Telewest box that goes to the splitter and plug in the cable that will go to your new hub that will be in the kit. /


Tudor
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Emma_C
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Re: Weird wall box

Morning @Abnormalik

Thanks for your post and welcome to our community. 

Sorry there's been some issues installing the services yourself, I know you're keen to get connected. 

Have you been able to get this sorted since your post?

Let us know as we'll be able take some details from here and help further if needed.

Emma_C - Forum Team
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Abnormalik
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Re: Weird wall box

Hi,

so I only just got the install kit. I connected the red-labelled cable to the Telewest Broadband box. Up until just now, the WiFi light was on and the base light was flashing green. Then the base light was solid white for a while, and all the lights went off. Then everything was solid for a moment and now everything is off except for the base light flashing white. Since this is happening during the first 30 minutes of activation, I’m assuming it’s normal?

whenever I manage to join the network on my mobile though, it automatically brings up the connection problem window.

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LittleMick73
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Re: Weird wall box

Hi i have a suspicion that it hasn't activated, 0800 9539500 have your account number area code and serial number of the equipment to hand. Regards Micky
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nodrogd
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Re: Weird wall box

Or the hub is downloading/installing the latest firmware.

If the situation hasn't changed after 2 hours then suspect an issue.

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