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Website - Cannot reschedule engineer date

We are moving house and have an engineer scheduled I wanted to move the date since circumstances have meant we have had to change our move date.
I have tried a number of times on the website and checked dates and acknowledged an adult will be present I then get an error message.

I am not sure what I can do now, the website gives me an error and phoning is supposed to only be done when serious problems pop up.

Any ideas what I can do ??

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Re: Website - Cannot reschedule engineer date

Hello there, 

Please private message me your account number, name and address and I will make sure we get this rescheduled for you for a future date that you want. Do not give me any more details I.E bank details etc and do not reply with the details I’ve asked for on this post for safety purposes. 

Regards

Cor, a Virgin Media field tech working from home. 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Website - Cannot reschedule engineer date

Hi

I have sent you a email. I may be able to help. 

 

 

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Re: Website - Cannot reschedule engineer date

Hi Cor,

I am having the same issue and need to get the kove date resheduled seeing as I can no longer move due to coronavirus.

Could you please assist in getting the move date rescheduled?

Thanks

James

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