Wayleave delays, now Prepull

[Damokinsella82]

When I heard Virgin were coming to our area in May 2023, I was like wow amazing. But the delays have been ridiculous since it became available. First wayleave, now Prepull. You speak to preinstalls & get told the same excuse day after day. The site survey is happening today, and the Prepull today also. But getting the same excuses day after day from pre-install team. 
I’m seriously considering cancelling my order with them, I’ve really had enough of there excuses. 

[Chris_W1]

Hi Damokinsella82, thanks for the message and welcome back to the forums. 

I am happy to hear that the installation has now taken place, do you have the engineers ID number and I will be able to feed this back for you. 

Chris. 

[Damokinsella82]

Hi Chris 

Engineer was Denis 59870. A very lovely guy and highly recommend. 

Thanks 

[Matthew_ML]

Glad to hear this.

If you need anything else going forward let us know and I hope you have a great new year 🙂