Showing results for 
Search instead for 
Did you mean: 

Wayleave delays, now Prepull

Tuning in

When I heard Virgin were coming to our area in May 2023, I was like wow amazing. But the delays have been ridiculous since it became available. First wayleave, now Prepull. You speak to preinstalls & get told the same excuse day after day. The site survey is happening today, and the Prepull today also. But getting the same excuses day after day from pre-install team. 
I’m seriously considering cancelling my order with them, I’ve really had enough of there excuses. 


Hi Damokinsella82, thanks for the message and welcome back to the forums. 

I am happy to hear that the installation has now taken place, do you have the engineers ID number and I will be able to feed this back for you. 


Hi Chris 

Engineer was Denis 59870. A very lovely guy and highly recommend. 


Glad to hear this.

If you need anything else going forward let us know and I hope you have a great new year 🙂

Matt - Forum Team

New around here?