There’s a virgin telephone entrance and the coaxial cable is connected but I’ve not idea the the socket is as I can’t read the logo. I was surprised it actually fit on the first place. The box is a Hub 3 and it’s on, green WiFi symbol and flashing green base symbol
Basically somewhere between the hub and VM node (there is one in the street somewhere or nearby) the cable is either damaged or not connected which means that you will have no service. It could be on the property but for best results give them a ring as all service and call outs are free. Make sure to ask your engineer if the cable on your property is recent as I have just had my 20 Year old coaxial cable replaced as it caused issues by itself.
Thanks for your post and welcome to forums 🙂
I am sorry to hear you are having issues with your self-install, have you been able to get connected since your post? Let us know and we can take a look into this for you.