Wanting to sign up but not available in my area

[Davey_wavey]

Hi,

There are virgin connection cabinets all over our village and all the footpaths have been dug up to lay cable. When I put my postcode and address in the availability checker, it says that virgin media is not available in my area. Any idea when it will be and what is holding up house connections? It will obviously need a cable connecting from my home to the cable in the street and I am prepared to pay for this, just fed up with poor broadband over standard telephone wires (max. 26Mbps). My post code is LS25 7HG (Kippax, West Yorkshire).

Kind Regards,

Dave

[Natalie_L · Accepted solution]

Hi Davey_wavey, 

Welcome to the Community and thank you for getting in touch.

It's great to hear you wish to join us! We can have a closer look in to this for you and get you some more information. 

I am just going to pop you over a private message to get some details and we will go from there. The message will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Hwhitten]

I am having a similar issue, I am wanting to sign up because I’m fed up of poor speeds and the houses on the same road as me but the opposite side( literally a 20 meter difference between us) have availability but I don’t. I am in Belfast where Virgin holds a large monopoly so it’s basically virgin or no other provider here so quite frustrating that it is not available for me

[Tom_W1]

Hi @Hwhitten thanks for your post here, although we're sorry to hear of your concerns raised.

Please allow me to send you a PM so I can look into things further for you, kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks

[Paulina_Z]

Hi @Hwhitten,

Thank you for coming back to us via Private Messages.

We've been able to send your details off and you should be contacted by the specialist team soon after they look into this query further.

If you have any other questions in the meantime, please let us know. We're here to help. 🙂

Thanks! 

[Hwhitten]

• Thanks a lot Paulina

[Adri_G]

No worries at all, Hwhitten. 

We'll keep an eye out for updates however the team will reach out to you directly so they can advise more on this. 
Please keep us here posted too.

Best regards,

[Hwhitten]

Hi, 

I still haven’t heard anything directly to help me sort out this issue. Do you know roughly how long it will be until someone reaches out to me? 

Thanks, Hugo

[Paulina_Z]

Hi @Hwhitten,

Thanks for coming back to us about this issue. Sorry to hear that you've not heard back from our specialist team! It usually only takes around 10 days for the team to come back to you to discuss this issue. 

I'll be more than happy to help submit the form again. I'll send you a Private Message to confirm some details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.