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Wall socket

Joining in

Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much!WhatsApp Image 2023-04-26 at 8.32.22 PM.jpeg


Forum Team (Retired)
Forum Team (Retired)

Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community.

We're glad to hear we'll soon have you on board with our services, although not great to see you're missing our isolator plate for a quick self-install. 😞

We'd love to assist with this, I will send you a PM here soon so we can look into what's needed.

Please, check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.

Forum Team

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Very Insightful Person
Very Insightful Person

It’s often the Sat1 or Sat2 socket.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Very Insightful Person
Very Insightful Person

You will need a technician to change the wiring in the equipment cupboard that feeds the flats. When this is done then your Virgin feed will connect to SAT1 on the outlet plate.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

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