Wall socket

[jtteam]

Hi

we recently signed up for Virgin and received our Quick Start set today. However we don’t appear to have a Vm socket- help.

Thanks in advance

[Tudor]

You will only have been sent a QuickStart pack if the premises previously had VM. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Ilyas_Y]

Hi @jtteam, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

I'm happy to hear you have joined us!
The property would have had previous services, it may be an NTL socket or Nynex.
Can you see  a brown box outside the property that leads in to the house? Directly inside will be the VM socket.

Let us know if you're still having trouble in finding it and we'll assist.

Kind regards,
Ilyas.