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GabbyW
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Wall socket

on ‎16-05-2022 08:46

I received a quick start broadband kit on Saturday. When I came to try install it yesterday we do not has a Virgin wall socket. I cannot seem to get through to customer services. Any advice appreciated 

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Tudor
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Re: Wall socket

on ‎16-05-2022 12:06

Try the pre-installs team on 0800 052 1734.


Tudor
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Matthew_ML
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Re: Wall socket

on ‎18-05-2022 12:46

Hey GabbyW, 

Thank you for reaching out and for your post today. I am sorry to hear you haven't got a wall socket. 

As @Tudor mentioned you are going to need to speak to pre installation team they can be reached on that number. 

They are also open are open between 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Another way to contact the team is by sending them an SMS on +44753 305 1809.

Your message will go into a queue and a representative will respond to you as soon as possible. This may take a few days.

Please do let me know you get on. Thanks 
 

 

Matt - Forum Team


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