Virgin Media Community

[Domi1231]

Hi, what if I don't have a socket wall required by virgin media and no slot for the cable would fit? Searched everywhere... 

[dannylau]

then you need an enginner visit

[Adduxi]

---

@Domi1231 wrote:

Hi, what if I don't have a socket wall required by virgin media and no slot for the cable would fit? Searched everywhere... 

---

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

[Akua_A]

Hi @Domi1231,

Welcome to our community forums and thank you for your first post.

Sorry to hear you had an issue with your self-installation. We can understand the frustration caused.

I have been able to take a look at things back end and I can see you have been able to resolve this issue with our team. Please do not hesitate to contact us if you need any further help.

Thanks,

[Domi1231 · Accepted solution]

Thanks, Virgin media technician solved the problem. Everything is working as it should. 

[Paulina_Z]

Hi @Domi1231,

Thank you for coming back to us! I'm glad to hear that your issue has been resolved by the technician visit.

If you need any further assistance, please let us know. We're happy to help! 🙂

Thank you.