I have ordered my virgin hub and it arrived today however the connection for the internet is more like an Ethernet cable and the one that came with the router looks more like a coax or Ariel cable, can anyone help?
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
Thank you so much for you first post to our Community Forums and welcome to the team, it's great to have you here.
I am so sorry for the confusion with your recent install and big thank you to @japitts and @-tony- for their guidance. Can I ask if you have been able to install your services or are you still in need of assistance?