Hi lksb,
VM don't have a customer facing email address.
Is there anything the Forum Team could do to help you instead of going through the whole Complaints process which can take around 30 days?
You could perhaps use the online Complaints form to bullet point the issues without going too far into the details.
You can also write to Complaints as per
https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact
Complain by post
Send your complaint to:
Virgin Media,
Sunderland,
SR43 4AA
EDIT Just found your original post https://community.virginmedia.com/t5/QuickStart-set-up-and/Wall-socket/m-p/4807335
If the complaint is due to the installation I'm pretty sure it will be far easier for the Forum Staff to take this up and hopefully resolve on your behalf.
Dave
The Service you do for others is the rent you pay for your room here on Earth - Muhammad AliI don't work for Virgin Media.
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