Hi! Just moved into our new property and we have taken our hub with us. The Virgin wall socket doesn’t have the little hole in, it’s just solid, so we don’t know where to plug in. I’ve attached a photo for reference. We have all of the pieces, we just don’t know where to plug into the wall.
Where do I send a complaint to? I cannot use the online web form as it conveniently caps it to 3500 characters. My complaint is related to three week’s worth of issues so it’s too long to put there. I’ve called twice to try and find an email address to send to, but staff keep saying to just use the web form even after I tell them I can’t.
Sorry to hear you have been unable to file your complaint dur to character size. We truly want to best help regarding this. Just to confirm have you tried the great advice given by @newapollo? Also, are you able to give a rough idea of the issue you are have so we can best help resolve this?