Virgin Media Community

[woyciu85]

Hi, 

I get hub 3 with power supply and all cables but I need also power supply for wall socket, from where I can get one? 

I think previos owner take it when hi move out 

Regarding 

Voy 

[jbrennand]

Do you mean a standard 240v electrical wall socket for the plug - or the VM internal wall socket for the Hub's coax cable connection?

[Tudor]

Do you mean the power supply for a cable amplifier (cannot remember the exact name) or to supply the outside box because you are on a full fibre connection?

[Roger_Gooner]

If there's a coaxial cable from the wall socket which needs to be powered from a socket then it's for the ONT of an FTTP installation. You could post a photo.

[woyciu85]

I need this power supply, same like on photo 

Sorry for quality of photo 

[woyciu85]

 

[Roger_Gooner]

As I thought you have an FTTP installation. You can wait for a forum team member to come along.

[woyciu85]

Can I buy this power supply or how you call it somewhere?

[jbrennand]

Try this...

Firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.

Or try options 1,1,4,4, “thinking of leaving” - they usually pick those calls up quickly and the retentions are UK based and then transfer you to the appropriate queue (or cut you off !).

Calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.


If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasn’t helped and put you in the queue.

You can also text them on  You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer.

Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App. 

FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

[woyciu85]

• Thank you so much, VM will send me technican tomorrow with power supply