Virgin Media Community

[TempUser1976]

I've moved to a property that had VM, and tried to transfer across, but there is no wall socket to connect to. 

I've spent over 12 hours on support chat.

Four hours in hold on calls.

No support person has managed to book an engineer visit. 

I need to have an engineer visit or cancel contract: how do I do this?

[sayekm · Accepted solution]

If the property had VM previously there would be a exterior box.

The box would be similar to this. Follow the cable that enters your property. I could be just a cable or a box inside the property.