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Wall socket for red-banded end of isolator canle

Having tried EVERYTHING you suggest, online and in the Installation guide, I can’t find out what’s i do about getting the correct wall socket for the RED-banded end of my isolator cable for broadband /tv etc. there is an old Virgin (double cable (black) that cannot be “unscrewed” with the plastic mini-spanned that came with the kit. It is wired into and through the wall to the outside and I cannot open that “box”. Please can someone come and install the correct socket for me?! Thanks

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Re: Wall socket for red-banded end of isolator canle

Are you 100% sure it is Virgin cable as Sky also use a twin black cable.  A photo would be helpful for us to identify. 
Also what is screwed onto the internal end of this black twin cable?

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