Showing results for 
Search instead for 
Did you mean: 

Wall connector

Joining in

Wall connector cable does not fit into any wall sockets. I do not have a virgin wall socket.


Alessandro Volta

Call the pre-installation and delivery team on 0800 052 1734

Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.

If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.

If no luck, call the number above for a tech installation.

Forum Team
Forum Team

Hey paulmarsden, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

I will send you a PM so we can look at getting this resolved for you, please look out for the the message in your inbox. Cheers 

Matt - Forum Team

New around here?