The chatter section of the forum that you've posted in isn't generally monitored by staff, but we can move the post to a more appropriate one if necessary. Just need to know a bit more of the back-story to how this was put in.
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It was like this when I moved into the house and didnt really think anything about it. Now I have my grand children coming round on a regular basis as I have just returned from being overseas and realize that it is substandard. I would like to move this to a article to somewhere else on the forum but don't know how? All I am after is how to make this good.
Thank you for your posts and welcome to our community forums. We're here to help.
I'm very sorry to hear you're having some complications with your install there. I'm going to send you a private message in a few moment so we can take a few more details and get this looked at for you.
Please respond to this at your earliest convenience and we can go from there.