Virgin Media Community

[KurtisSimpson26]

Just moved into a new flat, and it said we are eligible for Quickart setup. Received everything , set it up as it says. However there is no connection, and we have no idea  what to do. Ran through all the stages we were told to, and nothing, I don't know if the box we've connected to on the wall is virgin. But if it's not, why were we told to take QuickStart?

[nodrogd]

If you post a picture of what you do have we might be able to help.

[Adduxi]

Quickstart implies there was a VM service at some point. Look outside the the brown omnibox on the wall and follow the cables inside.  There may not be a wall socket, it could just be a wire with the screw connection at the end.

[Sasha_W]

Hi @KurtisSimpson26, 

Welcome to the forum page and thanks for posting on here. 

Sorry to hear you're having issues with your quickstart but we are more than happy to help. 

From looking at your account via your forum information, I can see that you have spoken to our team regarding this issue. 

Can I just confirm, is everything all sorted or do you still need our help  today? I am more than happy to help if so but please do let me know 🙂 

Thanks