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martymart
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Wall box falling to bits. Train your installers to do a good job.

Hi Team

My outside wall box is falling to bits. It is an old Telewest white one and is disintergrating. Can you send someone out to fit a new one? It really should have been changed when we moved in but I guess the installer was far too busy to do a proper job on the box just like he could not be bothered to fix the cables to the wall above the bay window and left them in the guttering.

I have complained but here is the reply.

"And here’s our resolution to your complaint:

Resolution

Apology to customer

 

Again, we’re really sorry we let things slip. We always try to give you the best we’ve got and to make sure you’re happy with us. We hope this resolution works for you.

We’ll hold your complaint open for 28 days from now. Please ring us on 0345 454 1111* to let us know if the resolution is good with you."

 

If we don’t hear back after 28 days, we’ll assume you agree with the result and close your complaint."

 

 

No apology has been received yet. They just want me to call and wait in the mega queue,

.

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Zach_R
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Re: Wall box falling to bits. Train your installers to do a good job.

Hi @martymart,

Thank you for your post, and welcome back to our community forums. We're here to help.

I'm very sorry to hear that there's an issue with the box outside of your home. Do you still need our help with this today?

Would you mind providing a photo of it so that we can see what the damage is?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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martymart
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Re: Wall box falling to bits. Train your installers to do a good job.

0.jpg

 Hi. Clearly a bodge job. Note it is a Telewest box, so very old.

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martymart
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Re: Wall box falling to bits. Train your installers to do a good job.

0.jpg

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Zak_M
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Re: Wall box falling to bits. Train your installers to do a good job.

Thank you for providing us with that. 

 

I have taken the opportunity to book an engineer visit to get this resolved, you can find the time and date via your online account. 

 

Kind regards,

Zak_M 

 

 

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martymart
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Re: Wall box falling to bits. Train your installers to do a good job.

Cheers Zak_M

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martymart
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Re: Wall box falling to bits.

Fixed, proper job.

 

Fixed. Proper Job!Fixed. Proper Job!

 

 

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Zach_R
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Re: Wall box falling to bits.

Hi @martymart,

Thanks for the update. I'm glad to hear and see that this has now been addressed and resolved.

Please do let us know if there's anything that we can help you with in the future.

Enjoy the rest of your day.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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