Virgin Media Community

[Nick54321]

Just moved in to new (rental) flat. Had arranged self-install as per suggestion from VM. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. 

Do I need an engineer install?

[Adduxi · Accepted solution]

Yes. A manned install will be required. 

[Kath_F]

Hi Nick54321, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I'm sorry to hear that the self installation hasn't gone to plan. 

We will need to book a manned install for you but to do this I just need to confirm the address to ensure we are booking the visit on the correct account. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,