Wall Socket Not Working

[bbrind]

Hi

I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The wall socket I have within my home does not appear to be working. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet.

Thanks

[goslow · Accepted solution]

Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit.

Also did you try the activation number/process?

The cable to your home may possibly be disconnected in the street cabinet or elsewhere along the line.

[newapollo]

Hi bbrind 

Are there any lights showing on the hub?

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

If that fails then it's a call to the pre - install team as advised by @goslow