It's a great deal and it will mean I finally have the house setup with fibre... but its so infuriating being talked to from a playbook each time I call up. Today the customer care rep was being rather aggressive and giving me bs information. I told him to get some one that know what a site survey is vs a line pull... he put me on hold expecting me to hang up after 15 mins... I didn't... then he returned me to the queue and I got through to someone that was much nicer.
I don't think it's actually VM to blame... its Avonline. The managers don't seem to set the correct work orders. Like for months we had no access point infront of the house... which means a line pull can't happen. So rather than book for an access point they keep sending out jobs for a line pull.
Where VM mess up is that they don't follow up with avonline..."why are you trying to do a line pull when there's no access point... whys this taking months"
I got super lucky with the last set of engineers... they came to pull the line but rather than just walk away they actually installed the access point and pulled the line. Apparently all I need now is the T junction... which has taken 3 weeks.
Heck virgin doesn't even need to drill the walls as I lay the cable 3 years ago!