Unfortunately that's pretty much all customer services can see - your notes. You can try the preinstallation team, but don't expect much more. It's outside contractors that are doing the work and until they get back to VM on the current state all you'll get is "There is a delay, could be a day, could be a week, could be a month".
The council won't talk to you either as your contract is with VM who have outsourced the work to someone else who have the contract with the council.