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Waiting for broadband in new house

Hello

I'm sure there's many people who have been in the same boat here ... where you are moving to a house that already has Virgin Media broadband but your order is 'on hold' until the current owners close their account?

We ordered VM broadband on Saturday after being misled somewhat by the online chat sales rep. We were told we'd have our quick start kit in two weeks regardless, but today we've received an email saying that VM need the current owners to confirm confirm to Virgin Media what they want to do (cancel / move their connection to their new house) before VM can load our order on to the system.

Has anyone else experienced this? There's always the chance the current owner might not cancel their broadband service until the day of completion itself, meaning we'd be waiting two weeks for our kit?

If this has happened to you, how did you survive (proper 'first world problems' question, I know!) Did you use a mobile wifi dongle in the meantime? If so, what would you recommend? 

 

Thanks

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Re: Waiting for broadband in new house

Hi tomandberry,

 

Welcome to the community forums and thank you very much for your post. We do apologise for any inconvenience that has been caused however this is a process that must be followed due to the notice period of the previous tenant/homeowner has given. The only way in which this can be changed is if a 'going away process' is followed. This can be done through our sales team to speed up your install process as long as both your self and the third party (in this case the previous tenants) agrees to push forward their disconnection which in course will speed up your install.

 

Many thanks,

 

Louis

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