Hi there. Over 2 weeks ago I contacted virgin regarding my package, and I was offered a deal which was slightly cheaper than what I was paying before with an upgrade to 500mb internet from my current 350mb. I was told a date for my install, which was supposed to be delivered by Yodel, and I would set it all up myself. I waited from 8am to 6pm, with no sign of my delivery, being told it had been lost in transit. All in all, I have had 3 different delivery dates since, 9 phonecalls, 7 live chats and 3 whole days wasted I am here without my upgrade. Most of the virgin staff I have spoken to have told me it has been sorted out, and to await my delivery. I have received numerous new contracts via email, each specifying the start date and the services I should receive plus my new monthly cost.
I also complained about this via email, to which I got the shortest and frankly rather generic reply after 4 days. I do not understand why I am being messed around so much, so a reply from a virgin staff member would be much appreciated. I will make another complaint if needs be, but I doubt that will get me anywhere. If the community can advise me on what to do I would be very thankful.
Thank you.