Virgin Media Community

[twoscoops69blue]

I previously had a hub3 with M500 in modem mode connected to a Netgear Nighthawk X6 R8000 which always gave respectable download speed near to 500Mb.   Few months ago I moved to Volt 1Gb and with hub4 in modem mode with same router I am lucky to get 350Mb - I have checked usual suspects like QoS but I can see no reason for this sustained drop in speeds, any ideas?

[Ryan_N]

Hi twoscoops69blue, 

Thank you for your post. 

This is something that we can look into - not a problem at all.

Can you post your Hub status and logs please?

In your search bar on a web browser if you could go to: http://192.168.0.1 or http://192.168.100.1 - if in modem mode.
From that point - please don't log in but press on 'Router Status'

Copy/paste the data from each of the tabs you can see - removing your MAC address from any of the information.

Can you also provide me a wired speed test here: (speedtest.net) and post the results please.

I would also advise to set up a 'Broadband Quality Monitor'. it will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)

Give it around 24 hours once set up so the data can produce and then click 'Share Live graph' and paste the 'Direct Link' on to your post.

Cheers, 
Ryan. 
 

[twoscoops69blue]

Thanks, so 1st set of shots is from Router Admin as instructed, then speedtest output and finally the BQ Monitor.

I still get random connections, maybe not all 350Mb but probably 50/50 during testing which was mentioned is a bit mad as I was nearer 600Mb all the time previously.

Scott

[Akua_A]

Thank you for the update @twoscoops69blue.

I have had a look into this and I can see there may be some issues with your downstream power levels. To resolve this, I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,