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Visit was arranged for broadband set up but no one arrived

I moved house and arranged for Virgin to instal broadband. They came next day and dealt with connection. Appointment was made for set up on 22 April 2020 but no one arrived and I have not received any messages about this and am unable to get through by phone. I have tried to track my order and it says ‘NaN’ . Can anyone suggest how to make contact or find out what is going on?

 

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Re: Visit was arranged for broadband set up but no one arrived

Hi @ChrisTeen24 ,

PM me your account number and area ref and I'll be more than happy to have a look for you. Feel free to PM me for any more queries. To PM me, just hover over my profile picture and click Send Message when the option comes up. Please don't post any personal info in this thread as it's public.
If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!


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