Menu
Reply
KADA
  • 6
  • 0
  • 0
Joining in
349 Views
Message 1 of 6
Flag for a moderator

Virgin360 & WiFi extender

We’ve just received the new 360 but I haven’t set it up yet as when I went to do it, I noticed there is no facility to plug in a cable for a WiFi extender. Without one the WiFi reception is terrible in my son’s room. Is the only option to buy another tv box from virgin and if so is this easy to set up (non technical family 😳) thanks anyone 😁

0 Kudos
Reply
BlueLou
  • 251
  • 32
  • 93
Virgin Media Staff
Virgin Media Staff
334 Views
Message 2 of 6
Flag for a moderator

Re: Virgin360 & WiFi extender

Hey Kada.

The boxes work on WiFi and Ethernet.

There is a ethernet port on the back of the box, looks like this:

BlueLou_0-1601908901680.jpeg

If you can't get a good WiFi signal on the box in the room it's in then you shouldnt have to get another TV box from us, just find a way to boost the signal to the room!  Depending on your package from Virgin Media you might be able to get one from us, give us a call or download the Virgin Media connect app for more detail.

Let me know how you get on

0 Kudos
Reply
KADA
  • 6
  • 0
  • 0
Joining in
284 Views
Message 3 of 6
Flag for a moderator

Re: Virgin360 & WiFi extender

Hi BlueLou

Thanks for this. However the old box has 4 spaces for the Ethernet cable but the new one only one. If you see the pic I’ve attached showing our blue cable for the booster to my son’s room, on the new box there is only the one space so I cannot plug in the booster. I’ve tried calling you but can’t get through to speak to anyone. With our package we’re not entitled to another box for another room but will pay for this if this is what we need.

wont allow me to attach photo 

 

 

 

0 Kudos
Reply
Steven_L
  • 5.31K
  • 371
  • 540
Forum Team
Forum Team
258 Views
Message 4 of 6
Flag for a moderator

Re: Virgin360 & WiFi extender

Hey @KADA,

 

Have you been able to get this issue resolved since you last posted?

 

 

Regards

Steven_L

0 Kudos
Reply
KADA
  • 6
  • 0
  • 0
Joining in
252 Views
Message 5 of 6
Flag for a moderator

Re: Virgin360 & WiFi extender

Yes all sorted thank you. I tried to delete post but couldn’t see how 🤷‍♀️

0 Kudos
Reply
Steven_L
  • 5.31K
  • 371
  • 540
Forum Team
Forum Team
246 Views
Message 6 of 6
Flag for a moderator

Re: Virgin360 & WiFi extender

We're just glad to hear that you have got the issue sorted @KADA

 

Regards

Steven_L

0 Kudos
Reply