Virgin Media Virgin Media Community

Amandafclark · ‎10-12-2022

I don’t have a wall box. I’ve been using sky for 22 years and I just got the quick start box and nowhere to plug it into 🥺

Portery · ‎10-12-2022

You would have to ring customer service to get a free tech out to install the isolation box

See where this Helpful Answer was posted

Portery · ‎10-12-2022

You would have to ring customer service to get a free tech out to install the isolation box

Amandafclark · ‎10-12-2022

Thanks. I was afraid of that. Just not clear what number to ring. There are no numbers in the app or on the website and the help isn’t very helpful.

newapollo · ‎10-12-2022

Hi @Amandafclark

You could try calling the pre-installs team on 0800 052 1734.

They should be able to book a tech for the install.

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Amandafclark · ‎10-12-2022

Thank you 🙏

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Virgin wall box