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etop
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Virgin supplies the building, but system says flat isn't serviced

Hi,

I'm about to move into a new address (office to residential conversion), so I checked the Virgin website if they supply the flat. Website + customer support (0345 4541111) said that there is no service in the area, which is clearly incorrect.

There is a green virgin cabinet right outside the flat, we have now found out our neighbors in the flat right below us in the same building have a Virgin connection, having asked support to send an engineer over, they said that they wouldn't because they "don't supply the area".

Is there a way to arrange for an engineer to go over and verify that they can actually connect the flat?

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Christy_D
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Re: Virgin supplies the building, but system says flat isn't serviced

Hi there

Happy to check

I'll pop you a private message for some details

Thanks

Christy


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