Hi, recently moved in with my partner but have left my virgin services at home with my family. We stay in a cabled area and have connection points behind the flat (enough for all residents) but when I check online it says services aren't available. Our next door neighbour can get 1gig and I can't. Is there an issue installing on the second floor? Be a shame to cancel my virgin services as I absolutely love them.
Yea spoke with them via live chat and said it wasn't possible as the street needed cabled. The street is cabled and connection points behind the building. I thought It was maybe because we were on the second floor