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Bruceyboy3386
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Virgin second floor?

Hi, recently moved in with my partner but have left my virgin services at home with my family. We stay in a cabled area and have connection points behind the flat (enough for all residents) but when I check online it says services aren't available. Our next door neighbour can get 1gig and I can't. Is there an issue installing on the second floor? Be a shame to cancel my virgin services as I absolutely love them.

Any help would be great, thanks

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Christy_D
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Re: Virgin second floor?

Hi there

Have you spoken to the move and transfer team?

Thank you

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Bruceyboy3386
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Re: Virgin second floor?

Yea spoke with them via live chat and said it wasn't possible as the street needed cabled. The street is cabled and connection points behind the building. I thought It was maybe because we were on the second floor

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Christy_D
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Re: Virgin second floor?

I can take a look on our systems for you for my opinion.

I'll pop you a private message to take the address

Christy 


Here to help! I'm a technician helping out whilst working from home. Find out more


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Ayisha_B
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Re: Virgin second floor?

Hi @Bruceyboy3386,

 

Welcome to our Community Forums and thanks for posting. 

 

Just to follow up, do you have any other questions for us or was Christy able to clear things up with you via PM?

 

Ayisha_B
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