I've just moved house and the new place is cabled for Virgin - in fact the internet connection is still active from the last owner, presumably it takes 30 days to cancel.
The address checker says services are available, I can place an order online - but it gets rejected manually at a later stage.
I've been calling Virgin for three weeks now and they won't open an account for me saying the area is over capacity. Has anyone else heard of this? I can't get a phone line (don't ask) so that means I can't get any internet at all...
The people I've spoken to on the phone have been friendly but it's always the same answer - they don't want me as a customer.
I have seen similar posts, it was a rule brought out a couple of years ago i believe, if the area is suffering from high utilisation they'll not add any new customers until issue fixed, this is one of the biggest/longest jobs to fix, this can take months to resolve, and with the current situation possible longer.
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This is one case when I can actually feel sorry for Virgin.
We see complaints on here from people who reckon they are getting a poor service due to Virgin over-subscribing their network. And then there are would-be customers who want a connection but are naturally disappointed when they can't get one.