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Virgin not installed help

I was meant to be installed on 17th. The engineer didn’t do this due to cables or something but yet said it had been here before. Why can’t it be installed then? 

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Re: Virgin not installed help

Hi Irishbee84

 

Thanks for posting and my apologies for the delayed reply.

 

I've not been able to locate your account with the forum information provided. What's the latest with the install please? Let me know if you need further assistance.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Virgin not installed help

My install didn’t go ahead again because there’s no cabling to the property 

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Re: Virgin not installed help

Thanks for coming back to me. 

 

My apologies for the cabling issue. Have we advised of the next steps to getting you installed? 

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Virgin not installed help

No ones said anything apart from that I couldn’t be installed 

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Re: Virgin not installed help

Okay thanks.

 

I'll PM you now so I can give you an answer as to what's happening

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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