I was due to have a second TiVo box installed this morning (29 Jan 2021) but I have just contacted Customer Support because nobody has turned up and they informed me that as of yesterday all installations are on hold!
I’ve had no contact about this at all, via phone or email.
I’ve been informed that because the installation cannot take place my new contract cannot be started and that I’ll have to keep paying the full cost of my old contract until the installation can take place. This will cost me £33 a month extra, though apparently I will get this credited back once I can switch to the new contract.
I’d like to understand if anyone else has this same problem and why Virgin Media haven’t told anyone about it. I rearranged my working day to allow for the installation. I appreciate that we are in a national lockdown, but nothing has changed from when I made the booking on 20th Jan 2021