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Virgin not available in my house but on my street

neilsjfc
Tuning in

Hi, 

Been in my house for a couple of years and have had sky all that time. I had Virgin in my previous address and would much prefer to return to Virgin.

My address has always come back with the form to fill in and someone will get back in touch with services available but I've done this dozens of times but never had any further contact. I've put in some other addresses in my street and some appear to have it available.

Is there anything that can be done to make it available?

2 REPLIES 2

goslow
Alessandro Volta

Have you had a look outside on the street to see if you have a small plastic VM cover plate in front of your property which allows the cable to be brought to your home?

Do other properties in the street have the cover plates?

Do other properties nearby have the plastic omniboxes on the walls outside?

There could be a long list of reasons why you might not be able to get VM. Sometimes VM provision might stop part way along a street.

The above checks you can DIY and might give you an idea what point you are starting from in your quest for a VM connection.

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi neilsjfc,

Thanks for your post and welcome back to the community.

Sorry to hear we cannot currently serve your property.

Just so we can investigate correctly I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain