Hi. I received start kits but do not find wall socket. There is wire from outside with virgin media external box. I have connected to wire and pluged in to hub but doesn’t work. Can you help me?
Thanks for posting, welcome to both Virgin Media and the Community 🙂
Sorry to hear you've had a hiccup with the self-install. I've done a system check and can see you've spoke to the team, booked and then cancelled an engineer visit.
Does this mean the visit isn't needed and you've found the wall socket?
Please keep me posted if you need further assistance.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill