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Virgin media wall socket

Yoon
Joining in

on ‎16-01-2023 23:23

Hi. I received start kits but do not find wall socket. There is wire from outside with virgin media external box. I have connected to wire and pluged in to hub but doesn’t work. Can you help me? 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎17-01-2023 10:17

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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John_GS
Forum Team
Forum Team

on ‎19-01-2023 10:25

Hi @Yoon

Thanks for posting, welcome to both Virgin Media and the Community 🙂

Sorry to hear you've had a hiccup with the self-install. I've done a system check and can see you've spoke to the team, booked and then cancelled an engineer visit.

Does this mean the visit isn't needed and you've found the wall socket? 

Please keep me posted if you need further assistance.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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