Virgin Media Community

[LucaMartin]

I have moved in to a new house and renewed the existing virgin media contract from the previous owner. The Virgin wall socket is currently in the master bedroom however I need it in the living room since I do not want the hub in the bedroom. Can I schedule an appointment with an engineer to move it?

thank you

[BenMcr]

It would be quicker to go through Customer Services, although one of the forum team may be able to help when they see this thread.

The good news is the cost of cabling work has just come down in price.

[LucaMartin]

Thank you Ben

Do you know how to get to the customer service? 

[BenMcr]

You can dial 150 from any Virgin Media home phone or mobile or 0345 454 1111 from any other line.

[LucaMartin]

Ok I will try that.

thank you for the prompt reply

[Ayisha_B]

Hi @LucaMartin,

Just checking in to see if you managed to get this arranged?

If not, let me know and I can send you a PM and get this booked for you. 

A non fault call out is now charged at a reduced fee of £25.

Regards

[LucaMartin]

Hi Ayisha

I managed to get an appointment with an engineer next week to get it sorted, by calling the customer service. I will keep you posted if I have any problems. Thank you for checking in.

[Steven_L]

Thanks for the update @LucaMartin and please do let us know, how it goes when you've had your engineer visit.

Regards,

Steven_L