Hi, I recently got Virgin media, having plugged it into what I believe is the correct socket I’m not getting any internet. After following the wire, I believe it is not connected to anything the other end. Is this something I would be able to try and fix myself or do I need an engineer? At the moment we are without internet until it is fixed.
i have no idea what that is in the first picture - looks like a splitter but one that came with the ark maybe - for that alone you really need a tech - the cable end without the connector needs a crimped end - so thats the same tech to sort that
ring them or wait here for VM to pick the thread up
Thanks Tony, and yes it looks like it came from the ark! Looking closer, I’m pretty sure that the cable coming from the single output side goes outside to our Virgin box which doesn’t look in the best state. But with no labelling on the internal wall box it’s hard to know which bit is what.
That looks like one of the old TV/FM diplexer isolator units. Only one of the outputs will work anyway (the old outer cover would have been marked as to which is which). I would try the other output, as if you are into the FM one it will block the Broadband signal. It won’t damage anything by trying both.
Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993
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