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thanasiss21
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Virgin media socket

Hello

Today my quickstart Pack arrived and i tried to Set up but the broadband socket that i have at the moment doesnt Match . i need to contact with someone to book a technician appointment .Asap 

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Anonymous
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Message 2 of 9
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Re: Virgin media socket

can you post the picture of the connecter you have?

they have not changed. VM (and old companies) used the same connecter
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thanasiss21
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Re: Virgin media socket

88416EF4-4E55-46D2-A235-F24376AE8649.jpeg

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Anonymous
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Message 4 of 9
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Re: Virgin media socket

thats a BT connection. You are looking for a coax connection. If you were sent a quick start the house has had a connection before.

Do you have a brown box on the outside? can you trace the cable coming into the house from that
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thanasiss21
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Re: Virgin media socket

I don’t have any box outside that’s the problem the only that I can find is this one and I would like to have an appointment to solve out

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Anonymous
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Re: Virgin media socket

2 options then.
Call in and book an install engineer
or wait a few days on here for staff to get to the post and they can arrange it
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ann0yedcust0mer
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Re: Virgin media socket

I dont have the correct socket to. I booked an engineer to come monday but they cancelled it without notifiying me, this is the second time now, I would recommend going with another provider!

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thanasiss21
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Re: Virgin media socket

So as I read the only way is to wait for someone to get contact with me to book an engineer or to call them and propably not getting an answer . 
Awesome .......

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Zoie_P
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Re: Virgin media socket

Hi Thanasiss21,

Thank you for your post 🙂 

I am sorry to hear this, have you been able to get an engineer out since your post? If not pop back and I can get one booked in for you 🙂
Thanks,

Zoie

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