You should contact VM Faults. Call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)
When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc, ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
Or leave it a few days and a member of the Forum Team should pick this up for you.
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