Virgin media not available

[Kanan]

Hi,

I've recently moved house and sadly looks like virgin media is not available at my new address. But after a little bit of search I realised it is available for the houses on the other side of the street.

The green street junction seems to be on our side of the street as well, so I don't see any reason in terms of physically reaching the house. However our side is a new build in 2016 and I've checked with the property management company, they didnt object to it and requested that once and engineer evaluates what needs to be done, they want to evaluate it. 

My expectation is that because of the new build virgin obviously never included us in the coverage, but has it been physically checked? 

I would like to know if it is possible to get a virgin engineer to come and review our house to see if we would be able to get connected? 

I've been with virgin media for 15 years and honestly at this point other speeds feel unbearable, hopefully you can help me to organise a physical inspection to see if I have a chance. 

Many thanks in advance,

Kanan

[David_Bn]

Thanks for your post on our Community Forums @Kanan, and a very warm welcome to you!

Check out the purple envelope in the top right hand corner and I'll be able to have this investigated for you.

Kindest regards,

David_Bn

[Jonny-M]

You say "property management company", does this mean you're in an apartment?

[Kanan]

I'm in a house, but the grounds/parking around the houses are managed by a company and we pay a little bit of maintenance fee. 

[Kanan]

Thank you David, just replied.

[nodrogd]

As the cable build is likely in most cases to be legacy HFC network, this was built on a shoestring with only existing properties accounted for (a lot of these builds are circa 1990-2000. The tap banks in the cabinet will most likely be allocated to the existing properties with no mind to expansion. HFC also has a finite capacity beyond which adding more customers detracts from the service.

Hence if there is no spare capacity in the cabinet, VM will not only have to pay out to extend the track of the duct to your house, the budget of which will pay for digging about 7 metres of tarmac. They would also have the expense of fibre overbuild to the existing network to a single house, which is not viable.

Suffice to say if you can get all the neighbours interested in signing up the budget will go up for extending. The question is whether it would go up enough to be economically viable for VM.

[David_Bn]

Thanks for working with me @Kanan over private message and I'm pleased we're making progress.

Do feel free to keep us posted via the public thread, and hopefully we can read some good news in the not too distant future.

All the best,

David_Bn

[Kanan]

Thanks for all your help David, not sure if the post can stay open, but will come back with an update on the post once I have news. 

[Ilyas_Y]

Thanks for the reply @Kanan.

This post will stay open and won't be removed 🙂
Let us know how it goes once there's an update!

Kind regards,
Ilyas.

[Kanan]

UPDATE: Unfortunately after a long while I have to bring this thread back from the dead. 

Initially everything looked positive with the installation, we got a wayleave from the management company (lets call company A) based on how the cable was going to be run but after a missed appointment and few chasing calls looks like virgin has cancelled my order and said that they've tried contacting the land owner (different company B) and the response they received was "not interested". 

I've reached out to the company B to see if anything can be done to get approval but their feedback is that virgin has never contacted them and they would be happy to review if they are contacted. 

I would like to get an email address or a person who I need to send this message and contact details of company B so Virgin media can reach out and hopefully talk to the right people about the wayleave.