Any changes to Virgins coax should only be done by them.
1) DIY changes risk ingress of interference from other broadcast services.
2) Changes also can affect signal levels, which require access to the street cabinet to correct.
There is a standard charge of £25 for any work, as your rental charges only cover fault related callouts.
You can book this through the faults reporting on the phone, or if you are prepared to wait a member of staff will respond here in a while.
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