Virgin media installation

[Dalex04]

Hi all,
I moved to a new apartment 2 days ago and I'm having issues installing my virgin media setup.
I called VM and they said the line is active and most likely it's the wall socket that is not theirs so it doesn't work.

I only live in the uk for 2 years and in my country it's quite simplier as they all use rj plug.
Before moving I asked VM what to do and they said that I only have to take my hardware and cable to the new house plug it and it will work but it doesnt.

I booked an appointment with VM for an engineer and he will come friday but I would like to find a solution earlier as I work from home and a week without internet is far from ideal.

If you guys could help me on what to do/what to buy to make it work on my own it would be great

Thanks
wall outsidegrey box outside, black cable comes out of this boxinsideanother plug, tv?everything I have

[Jonny-M]

Neither of those are Virgin Media outlets.

In the final photo there is a white cable on the left - where does this go?

[Dalex04]

it's the heater.

Great, what should I do? I looked all around the flat and I only found a BT outlet similar to the openreach one

[Kain_W]

Thanks for the responses Dalex04,

There doesn't seem to be an outlet from the images that you've provided, we may need to book an appointment for this.

I've dropped you a PM so we can discuss further.

The message will appear in the purple envelope icon.

Regards,