Virgin media install delayed by a year

[hodoknaru]

Hey peeps,

I helped my dad order virgin media internet way back in early January. Ever since then every install date or engineer visit was slipped or rescheduled due to god knows what kind of issues. I’ve tried calling them, chatting to customer support, raising a complaint etc. They all promised it would be fixed the next week which of course inevitably never happens.

Whenever I call to cancel the install I’d be on phone for hours being escalated or hung up on randomly so I’m pretty sick of it.

Is there any kind of way to tell them to cancel the install and claim the compensation for the delay?

Appreciate any help please, if not for my dad then for my sanities sake.

[jpeg1]

You don't need to cancel. Just assume it's not going to happen, forget about it and let the compensation continue to mount up, including another 30 days after they finally cancel themselves. You may have to go to the Ombudsman, come back here for advice if you need it. 

[Reece_MH]

Hi hodoknaru 👋

Thanks for posting, and welcome to the Community Forums.

I'm deeply sorry to hear about the delay to your Dad's installation, and the inconvenience and frustration this has caused. I'm going to send you a private message, so we can look into this further for you.

Please look out for it in the top-right, white envelope. Alternatively, if you're on a handheld, or small-screened device, you can tap your profile picture and then select "Messages".

Thanks,