Your complaint department is really awful, this is what they said:
"We have limited access and do not have access to call or arrange a call, we recommend you to contact our customer support team for further assistance."
So your complaint department doesn't have phone access to call their customers? (makes me think do you even have a complaint department?) I wonder when making the complaint why was I asked: how would you like to get contacted? I specifically said via phone
They keep referring me to call their customer service or pre installation team. I mean why would like make a complaint if I just want to speak to them. Seriously where is the logic?
"I would request you to get in touch with our Pre Install team, who would be able to help you the same. "
This is not the same company I knew few years back. CS was in heart of VM, don't they care about customers anymore